REAL-TIME 2-WAY Communication between Dispatcher and Rider
June 22, 2017
When a rider sees an incident and initiates a report, that report opens real-time two-way communication between rider and dispatcher. The operator can continue to ask questions to obtain additional information or provide further instructions to the rider. Most incident reports will be everyday issues such as vandalism, disruptive behavior, and non-payment, so they will not... Read more »
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