August 11, 2017
Trusted advisors to transit systems are known for designing successful service launches, app rollouts, and best practices to engage the voice of the rider. ELERTS is committed to each client’s success, from assisting with launch through product life, by offering advice on customized app creation, rollout, and promotion; reviewing current protocols; and suggesting best practices... Read more »
Read moreAugust 7, 2017
The families of five Washington state high school students shot in a high school cafeteria in 2014 have settled a lawsuit against the school district’s insurance company for $18 million. The settlement stems from a lawsuit alleging that a substitute teacher had been told of the possibility of a shooting but failed to alert school... Read more »
Read moreJuly 28, 2017
Free SMS text, a tip integrated, making it easy for dispatcher to reply. Not all riders have a smartphone, but they may wish to report an incident anyway. ELERTS has included the functionality to Text-a-Tip by directing texts to a phone number that corresponds with dispatch. The tip will arrive at the EPICenter console, just as any other report would. The…
Read moreJuly 25, 2017
Victor Valley Transit Authority recently launched “VVTA Watch,” a mobile safety app that allows passengers to immediately report safety or security concerns using their mobile phones or tablets. Click here for full article.
Read moreJuly 24, 2017
ELERTS EPICenter console is a highly intuitive, web-based management console; no hardware or software is required. It is designed for ease of use, and minimal operator training is required. ELERTS EPICenter is web-based so there is no hardware required. Console operators access ELERTS EPICenter via the web, eradicating additional hardware and software costs as... Read more »
Read moreJuly 21, 2017
A custom list of report types encourages riders to submit reports targeting the most important transit issues. ELERTS advises transit systems to keep their report options list precise and accurate. Riders initiate reports in less than twenty seconds; they then choose a report type, transportation means, and location along with details of the incident and photo/video. A precise list should…
Read moreJuly 17, 2017
ELERTS Video Forensics: Surveillance cameras are identified near a reported incident, along with time and date stamps, to watch live or assist with forensic investigations. ELERTS’ patented technology can identify the closet camera(s) to a live reported incident. An incoming report identifies the GPS location, and with that information, pre-mapped cameras are pinned with the incoming report. Authorities can immediately…
Read moreJuly 10, 2017
The rider’s location is provided to the console operator with GPS map of location, photo, video, and incident description. The GPS location is automatically identified. Police cannot respond if they are unable to identify where you are calling from. This ability sets ELERTS mobile reporting apps apart from the rest. First responders can respond with... Read more »
Read moreJuly 7, 2017
The message gets through after mass-crisis testing at the Boston Marathon. During the chaos immediately after the explosions, overloaded cellular networks led to failed calls and undeliverable text messages. However, those who had downloaded MBTA’s See Say on their phones could communicate. In the middle of the mayhem, people at the finish line shared information and photos with police using…
Read more